Delivery & Refund Policy
At RAYONN Perfume Store, we strive to ensure a seamless delivery experience for our valued customers. Here are some essential details regarding our delivery services:
- Shipping Policy: We offer worldwide shipping to deliver our premium perfumes right to your doorstep. Our shipping partners work diligently to ensure timely delivery.
- Processing Time: Orders are usually processed within 1-2 business days after payment confirmation.
- Shipping Times: - *Domestic (within the country)**: Delivery typically takes 3-7 business days.
- *International (outside the country)**: Delivery times may vary depending on the destination. It usually takes 7-14 business days for international orders to arrive.
- Shipping Costs: Shipping fees are calculated based on the destination and the weight of the package. You can view the shipping costs at the checkout before making your purchase.
- Order Tracking: Once your order is shipped, a tracking number will be provided via email. This enables you to track your package's journey until it reaches you.
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges, if any, are the responsibility of the recipient.
- Delivery Partners: We collaborate with trusted shipping partners to ensure the safe and prompt delivery of your orders. If you have any specific delivery preferences, please contact our customer support team.
For any further inquiries or assistance regarding your order's delivery, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority.
Thank you for choosing RAYONN Perfume Store for your fragrance needs!
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Rayonn Perfume Return, Cancellation and Refund Policy:
At Rayonn Perfume, we are committed to ensuring our customers are satisfied with their purchases. We understand the importance of providing clarity and transparency in our Return and Refund Policy to facilitate a smooth shopping experience. Please read the following policy carefully:
1. Return Policy:
- Perfume items purchased from Rayonn Perfume are considered final sale and are non-returnable due to hygiene considerations.
- Exceptions may be considered only in the case of product damage that occurred before the item's arrival to the customer.
- If you receive a damaged perfume product, please contact our Customer Support Team within 48 hours of receiving the item. To initiate a return due to damage, kindly provide clear images and videos of the damaged product along with your order details for our assessment.
2. Refund Procedure for Damaged Items:
- Upon approval of a return due to product damage before arrival, Rayonn Perfume will provide instructions on the return process.
- Customers will be eligible for a refund or a replacement of the damaged product, subject to verification by our team.
- Refunds will be issued to the original payment method used during the purchase once the returned item is received and inspected by our team.
3. Conditions for Refund Consideration:
- The item must be unused, unopened, and in its original packaging for consideration of a return due to damage before arrival.
- Rayonn Perfume reserves the right to deny a refund if the item does not meet the aforementioned conditions or if the damage is determined to have occurred after the item was received by the customer.
4. Contact Information:
- For any inquiries regarding returns due to product damage or for further assistance, please contact our Customer Support Team via email at customerservice@rayonn-perfume.com or through our customer service at +91-8850946716 (WhatsApp Only).
Please note that this Return and Refund Policy is specific to damaged items upon arrival and does not cover dissatisfaction with scent preference or allergic reactions. We encourage customers to consider these factors before making a purchase.
Rayonn Perfume reserves the right to amend or update this Return and Refund Policy at any time without prior notice. Any revisions will be effective immediately upon posting on our website.
By making a purchase from Rayonn Perfume, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.
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Cancellation Policy:
At Rayonn Perfume, we understand the importance of clarity and consistency in our policies. Our cancellation policy is designed to provide a clear framework for cancellations and uphold the integrity of our operations. Please read the following strict cancellation policy carefully:
Cancellation Window:
Orders can only be canceled within 2 hours of placement. Once this window has passed, cancellation requests will not be entertained.
Cancellation Process:
To cancel an order, customers must contact our Customer Care team immediately at : +91-8850946716 (WhatsApp Only) during our operational hours (Monday to Friday, 10 AM - 7 PM) or email us at customerservice@rayonn-perfume.com.
We will initiate the cancellation process based on the provided information.
Refund for Canceled Orders:
Orders canceled within the specified window will be eligible for a refund.
Refunds will be processed to the original mode of payment and should reflect within 6-7 working days.
For Cash on Delivery orders, provide your bank details/UPI ID for refund processing, as no cash refunds will be issued.
Orders Confirmed Cannot be Canceled:
Once an order is confirmed and the 2-hour cancellation window has passed, no cancellations will be entertained.
Customers are advised to review their orders carefully before confirming the purchase.
Refusal Upon Delivery: (for within 2 hrs cancellation window applicable here)
For shipped orders, if a customer refuses to accept the delivery, the order will be canceled, and a refund will be processed for prepaid orders only.
Partial Order Cancellation:
Partial order cancellations are not allowed. Customers must cancel the entire order within the specified window.
Abuse of Cancellation Policy:
Rayonn Perfume reserves the right to take appropriate action in cases of suspected abuse or misuse of the cancellation policy.
This may include restricting or blocking the ability to place future orders.
Policy Modifications:
Rayonn Perfume reserves the right to modify or update this cancellation policy at any time without prior notice.
By placing an order with Rayonn Perfume, you acknowledge and agree to abide by the terms and conditions outlined in this Cancellation Policy.
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*Note to Customers:
Fair Usage Policy:
To serve all customers better, we reserve the right to assess and take necessary actions against misuse or abuse of return policies.
Impairment and Damages:
Contact our customer service team within 24 hours of delivery for any partial, void, or damaged items received.
Packaging Changes:
We may alter packaging, bottles, or communications to enhance user experience or comply with regulations without affecting product formulation and efficacy.
Suspension of Promotions:
We reserve the right to cancel ongoing or future promotions, offers, sales, gifts, or giveaways without liabilities.
For any inquiries or clarifications, please contact our Customer Care team at customerservice@rayonn-perfume.com. We are dedicated to addressing your concerns promptly and ensuring a pleasant experience with Rayonn Perfume.
Last Updated: 26-01-2024
Thank you for choosing Rayonn Perfume. Your satisfaction is our priority, and we strive to provide exceptional products and customer service.